Load Placement FAQ

A useful request includes origin, destination, pickup date, delivery timing where relevant, commodity, weight, and equipment requirements. Add any appointment, facility, loading, or unloading details that could affect execution so the movement can be reviewed accurately the first time.

Valen currently focuses on 53-foot dry van transportation. Requests outside dry van equipment fall outside current operations, and Valen will say so rather than accept work it is not set up to execute.

Valen reviews the shipment details, equipment fit, timing, operating requirements, and available capacity before accepting a movement. Submitting a request is not itself confirmation of capacity — confirmation comes back to you directly once the load has been reviewed.

Appropriate business verification may include carrier authority information, insurance documentation, carrier setup information, and shipment records such as BOLs and PODs where applicable. Start with Carrier Verification rather than emailing for documents.

Pickup, transit, exception, and delivery information moves outward as the load progresses, so brokers and shippers are not chasing status. You can see how that sequence is structured in the Load Workflow.

Changes are surfaced early rather than at delivery, communicated with the context available at the time, and routed to the person who needs to make the next decision. The goal is a clear next step, not an explanation after the fact.

Use the Safety & Compliance page, and the Safety Escalation route for concerns involving operations, equipment, drivers, documentation, or conduct. Those should not travel through a general capacity request.

Preserve the freight, packaging, and shipment records, then follow the Claims Procedure, which explains what a written claim should contain and what documentation supports review.