Terms of Service

By accessing this website or submitting an inquiry through it, a visitor agrees to these Website Terms of Use. Visitors who do not agree should not use the website. Valen Logistics LLC ("Valen") may modify these Terms from time to time, and the version published on this page reflects the current Terms.

The website is provided for general business and informational purposes. Visitors may view the website, submit inquiries, and use the contact channels made available for their intended purposes. Information submitted through the website should be accurate and complete to the extent reasonably possible, and the person submitting it should have authority to provide it on behalf of the business identified.

Visitors may not use this website to:

• Submit false, misleading, fraudulent, or unauthorized information.
• Send unsolicited commercial solicitations, spam, or automated bulk submissions.
• Interfere with, disrupt, probe, or attempt to gain unauthorized access to the website or any related systems.
• Copy, scrape, or reproduce website content for commercial purposes without permission.
• Use the website in violation of applicable law or the rights of others.

Inquiries submitted through this website are requests for discussion, not agreements. Statements of availability, rate references, lane descriptions, equipment references, pickup or delivery windows, and general communications do not by themselves create a binding transportation agreement, guaranteed capacity, a guaranteed rate, or a guaranteed transit time. A transportation arrangement becomes binding only when confirmed through an applicable written agreement, rate confirmation, bill of lading, or other document intended by the parties to be binding.

Where these Website Terms conflict with a signed transportation agreement, rate confirmation, bill of lading, or other binding shipment document between Valen and a customer, broker, or partner, that specific document controls to the extent of the conflict.

Valen may publish carrier information on this website, including its operating authority and registration details, for the convenience of shippers, brokers, and partners. Visitors are encouraged to verify that information independently through public FMCSA resources such as SAFER and MOTUS. Those are U.S. government systems that are not operated or controlled by Valen, and Valen is not responsible for their content, availability, or accuracy.

Website content is provided for general business and informational purposes and may be updated, changed, or removed at any time. Valen makes reasonable efforts to keep website content current but does not warrant that all website content is complete, accurate, or error-free at all times, and the website may be unavailable during maintenance or for reasons outside Valen's control.

The website may link to external resources, including government registration and safety systems, mapping tools, and social platforms. Valen does not control those resources and does not guarantee their availability, accuracy, or practices. Use of an external resource is governed by that resource's own terms.

Information submitted through this website is handled as described in the Privacy Policy, which is incorporated into these Terms by reference and is not repeated here.

The safety-escalation channels on this website are intended for business and operational reporting of concerns involving Valen operations, equipment, drivers, documentation, or conduct. They are reviewed during ordinary business operations and are not emergency response systems, are not monitored continuously, and should not be relied on for urgent matters.

Any accident, injury, hazardous condition, criminal activity, or other immediate threat to safety should be reported to 911 or the appropriate emergency or regulatory authority.

Claims for cargo loss, damage, or delay, and other claims arising from transportation services, are governed by applicable law and by the bill of lading, transportation agreement, rate confirmation, or other shipment documents that apply to the movement in question. Nothing in these Website Terms is intended to alter, limit, or override statutory motor-carrier obligations or the specific duties set out in those documents.

The disclaimers in these Terms relate to the website itself — its content, availability, and the informational statements published on it — and not to Valen's obligations under a transportation agreement or applicable transportation law. To the extent permitted by law, the website and its content are provided on an "as is" and "as available" basis.

[Counsel review required — limitation of liability, liability caps, and indemnification for website use are intentionally left unwritten pending review by qualified transportation counsel.]

Valen may update these Terms at any time, and continued use of the website after an update indicates acceptance of the revised Terms. If any provision of these Terms is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision is applied to the maximum extent permitted by law. Valen's failure to enforce a provision is not a waiver of it.

These Terms may not be assigned by a visitor without Valen's consent, and they may be assigned by Valen in connection with a corporate transaction. Together with any document expressly incorporated by reference, these Terms constitute the entire understanding regarding use of this website, and do not replace any separately signed agreement between Valen and a customer, broker, carrier, or partner.

[Counsel review required — governing law, venue, dispute resolution, arbitration, and class-action or jury-trial waivers are intentionally omitted pending review and approval by qualified counsel.]